Customer Service

Should you require information or help, please contact us by email we will be happy to assist you.

All orders place on NECESSARY will be shipping from Canada unless other wise specified in products Shipping Info tab on the product page. If you are located outside of Canada you may be subject to import duties, customs taxes and/or brokerage fees. Shop Necessary is not responsible for these charges.

If you have any further questions regarding the possibility of these charges, please contact your local customs office. Please note that all shipping costs are charged in Canadian dollars when checking out.  For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address may incur a $20.00 CAD shipping charge if they are re-shipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Please allow for up to 2 business days this may be due to pending credit verification and product availability. **Shipping costs are charged in Canadian dollars when checking out. 

Domestic

We offer free shipping on all orders across Canada. Shipping times within Canada will generally take 1 to 2 business days for express Canada Post ground shipping. 

United States

We offer free shipping on all orders across the United States. As per domestic shipping, all orders will be sent within 1 to 2 business days for express Canada Post ground shipping. Please note, that once your package has crossed the boarder you will have access to track your package on USPS. 

International

We offer free trackable shipping on all orders over $500.00 USD that are being shipped outside of Canada & USA. All orders will be sent within 1 to 2 business days for express Canada Post ground shipping. Please note, that once your package has crossed the border you will have access to track your package via your local postal service.

Domestic

Please contact us at contact@shopencessary with your order number, items to return, and the reason for return to let us know that your return is on its way. Once we have confirmed the details we will contact you with the return address to ship your items back too.

USA & International

Please contact us at contact@shopencessary with your order number, items to return, and the reason for return to let us know that your return is on its way. Once we have confirmed the details we will contact you with the return address to ship your items back too. All returns outside of Canada will be responsible for the cost of the return shipping fee. USA customers: Please use USPS and ensure you receive a tracking number with your label - mark as "Return of Goods" for any customs documentation. 

Exchanges

NECESSARY is unable to process exchanges at this time. If you are interested in the same item but maybe just a different colour or size, we ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Refunds

Once your return has been received a refund will be issued back to the original method of payment within 2 to 5 business days. Once completed you shall receive an email confirmation to the email that was provided at check out. Please note, your financial institution may be subject to additional time to process your refund. **Return shipping cost will not be included in your refund if you are outside of Canada. 

Please note that we do not accept returns for fragrances, underwear, intimates, and/or swimsuits and bikini bottoms. ** ALL discounted items are final sale. 

NECESSARY reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion, you will be notified via email. 

Defective Merchandise

Shit! This doesn't happen often and we want to make sure it doesn't happen again! Please e-mail us at contact@shopnecessary.com within one week of receiving the item.

Payment 

We accept the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.
  • NECESSARY features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
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